This Cancellation Policy explains when and how a customer can request cancellation for a FeelHut order.
When customers can cancel
A cancellation request can be raised after placing an order and before the order is packed, handed to the courier or marked as processed for dispatch.
After order processing
Once an order has been packed, handed to the courier or shipped, cancellation may not be possible through the normal cancellation process. In that case, customers should contact FeelHut support. Eligible cases may be handled under the Returns & Refunds policy after delivery.
How to request cancellation
Email order@feelhut.com with the order number, customer name, phone number and cancellation reason. Customers can also use the contact details shown on the Contact Us page.
Cancellation charges
FeelHut does not charge a cancellation fee for approved cancellations before order processing or dispatch. If a payment gateway, bank, courier or logistics partner applies a non-refundable charge in a specific case, support will inform the customer before closing the request.
Refund initiation
For prepaid orders, approved cancellation refunds are initiated after the cancellation is confirmed by support. For Cash on Delivery orders, no payment refund is required if the order is cancelled before collection of payment.
Refund timeline
After refund initiation, the payment provider or bank normally takes 5-7 business days to credit the amount to the original payment method. Actual bank timelines may vary.
Damaged or wrong product
If a customer receives a damaged, defective or wrong product, the customer should not use or install the item. Contact support within 48 hours of delivery with the order number, clear photos and an unpacking video if available. FeelHut will review the case under the Returns & Refunds policy.
Support contact
For cancellation, delivery, damaged product or wrong item support, email order@feelhut.com or call +91 9990144048.