FeelHut supports eligible returns, exchanges and refunds for orders delivered in India.
Return window
Customers can raise a return, exchange or refund request within 7 days of receiving the product.
Return cost
Return support is free for approved defective, damaged, wrong-item or eligible exchange cases. Customers should contact support before sending any item back.
Product condition
The item should be unused, undamaged after delivery and returned with original packaging, labels, accessories and invoice where applicable. Items with installation marks, physical damage caused after delivery or missing parts may not qualify.
Damaged or wrong product
If a product arrives damaged or incorrect, contact us within 48 hours with the order number, photos and an unpacking video if available.
Refund timeline
After the returned item is received and inspected, approved refunds are processed to the original payment method. COD refunds may be processed to the customer bank or UPI details. Bank processing normally takes 5-7 business days after approval.
How to request support
Email order@feelhut.com with your order number, contact details and issue description.